PAYMENTS & DELIVERY
SECURE PAYMENT, GENERAL INFORMATION
Buying and having your favorite bottle delivered is possible on Chai27.com, thanks to STRIPE, the ultra-secure payment system used worldwide: www.stripe.com.
«Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe. »
To place an order, simply:
– To bring your CB Eurocard, Mastercard, Visa, American Express bank card.
– To ensure that your browser (Internet Explorer, Chrome, Safari or Firefox…) allows the use of the Stripe system.
– To follow the procedure below: Once your cart contains the desired items, create or log in to your account and then choose your payment method. You will then be redirected to a payment interface belonging to our banking institution, in this case Stripe.
Enter the information from your bank card and complete the 3D Secure verification (via SMS, voice call, or email). If the transaction is successful, you will receive a confirmation; otherwise, you can try again or use a different payment method. If you experience repeated errors, please contact your bank or us directly.
INVOICE – CHECK – BANK TRANSFER
Frequently Asked Questions:
I would like to receive the invoice for my order.
Log in to your account, select the order in question, then click on the "PDF" icon next to your invoice.
I wish to pay by bank transfer, what is the IBAN?
The IBAN is as follows:
BIC/SWIFT: CCBPFRPPBDX
IBAN: FR76 10907005080382151837019
Information about our bank:
BANK NAME: BANQUE POPULAIRE DU CENTRE ATLANTIQUE
CITY: COGNAC
ADDRESS: 17 Place Jean Monnet – 16100 Cognac
Please note that we only accept EURO currency for transfers.
You have 72 hours to make your transfer; after this period, the order will be automatically cancelled.
Payment by bank transfer does not "reserve" the products in an order. Other users may order the same products between your order and the receipt of your payment.
To ensure your products are "reserved," we recommend paying by credit card or sending us proof of payment to our dedicated email address: contact@chai27.com
I wish to pay by check, what is the procedure?
Send your check to the following address:
CHAI27/ SARL REMI LANDIER – 133 RUE DE CHATEAUNEUF – 16170 ROUILLAC
Order to be indicated on the check:
REMI LANDIER SARL
Please write your order number on the back of the check.
A processing time of 15 working days (receipt, deposit of your payment, verification of funds).
Paying by check does not reserve items for you. Other customers may order the same items between your order and the receipt of your payment. To ensure your items are reserved, we recommend paying by credit card.
If a refund is issued, how long will it take to be processed?
The legal time limit for a refund is 14 days, however Chai 27 is committed to refunding you as soon as possible.
TAXES, VAT OUTSIDE THE EU
Frequently Asked Questions:
I live in France but I want to ship a product to a country outside the European Union, will I have to pay VAT/VAT 20%?
No, only the country of delivery matters, even if you make the payment from France or one of the EU countries.
I am in the United States and I would like to order a product to be delivered to France, will I have to pay VAT?
Yes, because the country of delivery is France, the legal VAT rate is 20%.
Are the prices shown including or excluding VAT?
The prices shown include French VAT of 20% and apply to all European countries.
The prices displayed, whether identified on the website or not, are inclusive of all taxes. You do not have any additional fees or taxes to pay.
Tax: For destinations outside the EU
Orders destined for French overseas departments and territories are invoiced excluding taxes.
Local taxes and import duties will generally be collected by the carrier once the package has been processed by customs. It is your responsibility to pay these charges.
How can I reclaim VAT for my French company?
Yes, that's possible. As soon as you've paid for your order, your invoice will be available in your customer account. This invoice includes the pre-tax amount, the amount including tax, and the applicable VAT rate. You can print it for your accounting records.
CLICK & COLLECT AT OUR SHOP
CHAI27 has opened its doors in the heart of the Cognac Fins Bois region in Rouillac, Charente, and allows you to collect your products free of charge from our shop:
Terms :
• The product(s) must be in stock in store or on our website.
• The order must be placed and confirmed before 7 p.m. (French time) from Monday to Friday. Otherwise, the collection will be available the next business day.
• The order must be paid for by telephone with our store or on our website.
• Once you receive the delivery confirmation email, you can go to the store to collect your purchases.
Visit us in store:
133 rue de Chateauneuf – 16170 ROUILLAC – France
Schedules :
Monday: 9:30 AM – 12:00 PM / 2:00 PM – 6:30 PM
Saturday: 10:00 AM – 12:30 PM / 3:00 PM – 7:00 PM
Contact us:
Tel: 05 45 61 77 65
Email: contact@chai27.com
DELIVERY IN METROPOLITAN FRANCE
Generalities
Different shipping options will be offered depending on your delivery destination and the weight of the bottles being shipped. In most cases, we entrust your package to our trusted partner Chronopost, which guarantees 24-hour delivery. We always choose the shipping method that ensures fast delivery at the lowest cost. 24-hour delivery is available for mainland France and neighboring countries.
Shipping costs include packaging, handling, and postage. Shipping costs vary depending on the weight of the items in your cart. The price shown is the price you pay; there are no surprises at ExcellenceRhum.com.
Carrier selection
You also have the option of not choosing Chronopost; we also use Colissimo-la Poste, which is less expensive and a little slower, but for less urgent orders it's a very good option.
Neat packaging
Your bottles are packed in secure boxes. These boxes have been specifically designed for shipping spirits. In addition, we add extra protection with air cushions, cardboard, packing peanuts, and heavy-duty bubble wrap around each bottle.
Order preparation
For items available in stock, and once your order is paid for, we prepare your order the same day (business day).
INTERNATIONAL DELIVERY
Your order will be shipped by air.
Generalities
For any international delivery request, please make a request directly to us by email, laboutiqueduchai27@gmail.com, clearly indicating the final destination.
We work worldwide with several transport solutions from Chronopost to TNT/FEDEX via DHL, we will study the best solution for you and provide you with a quote.
With Chronopost, the average delivery time within Europe is 24 hours, and there are no customs duties or additional taxes. No hidden fees: everything is included for European countries.