GENERAL TERMS AND CONDITIONS OF SALE
CHAI27
Access to and use of our website "chai27.com" are governed by these terms of use. Accessing and using this website, as well as purchasing products, presupposes that you have read, understood, and accepted these terms and conditions of sale. Online sales are exclusively reserved for consumers who are of legal age, specifically eighteen (18) years of age or older in France, and of legal age in their country of purchase and delivery.
Chai27.com is the online store of the company SARL REMI LANDIER.
These general terms and conditions of sale and the specific terms and conditions of sale specific to each of the items offered on the website chai27.com (hereinafter "the Site") govern alone, without restriction or reservation, the relations between the company REMI LANDIER (limited liability company with a capital of €38,113, whose registered office is in Rouillac 16170, 133 rue de Chateauneuf, registered with the trade and companies register of Angoulême under number 350 416 707 00023) and its customers of the Site, to the exclusion of all other conditions and, in particular, those applicable for sales in stores or through other distribution and marketing channels.
ARTICLE 1. ACCEPTANCE
Please read these terms and conditions carefully before placing an order on the Site.
By placing an order on the Website or mobile application and confirming the order, the customer fully and unconditionally accepts these Terms and Conditions, which shall be the only terms applicable to the subsequent contract. SARL REMI LANDIER reserves the right to modify these Terms and Conditions, in whole or in part, at any time.
These general terms and conditions of sale govern the contractual relationship between the Site and you.
ARTICLE 2. ORDER
2.1 Products
The products offered to the customer are those listed in the catalogue published on the website or mobile application, subject to available stock and the proper functioning of the website or mobile application.
2.1. Each product is presented with a photograph and a description provided by the Website. These descriptions are intended to present the essential characteristics of the products to the customer before a final order is placed and cannot, under any circumstances, be considered binding on the Website. Product photographs are provided for illustrative purposes only and are not contractually binding.
2.2. Order taking and confirmation
Placing an order on the website and mobile application requires creating a customer account by entering two identifiers: an email address and a password. These identifiers are and must be kept confidential. Customers may request access to their identifiers by contacting the website's online customer service, which will respond only by email to the address used when creating the customer account.
To place an order, the customer agrees to complete all required information accurately and thoroughly. Specifically, they agree to fully complete all sections necessary for the proper processing of their order.
Product selection
Billing address selection
Choosing the delivery address (for home delivery or courier delivery)
Payment for the order under the conditions stipulated
2.3. The Site will confirm the order and its payment:
On the website or mobile app, following payment
By email, to the email address provided by the client
ARTICLE 3: RATES
3.1. For sales: our prices are inclusive of all taxes (VAT included), excluding delivery and insurance.
3.2. Delivery charges are extra. Delivery rates depend on the destination, weight, and volume of the package. For more information on these rates, please contact us.
3.3. Total or partial cancellation
The total or partial cancellation of an order will be subject to a charge equivalent to at least half of the order amount, but never less than the costs already incurred at the time of cancellation.
If the cancellation occurs less than 72 hours before the sale or service, the cancelled portion will be due by the client placing the order and invoiced in full.
ARTICLE 4. REGULATIONS
4.1. Payment for products is made by VISA or MASTERCARD credit card online via the website or mobile application, using the secure payment system of the website's bank. Credit card payment validation is immediate.
4.2. Payment by bank transfer:
In the case of payment by bank transfer, any bank charges will be borne by the customer. Any incomplete payment received must be completed in order to release the order for shipment.
ARTICLE 5. PRODUCT UNAVAILABILITY
5.1 Product and service availability is indicated on the website for informational purposes only. Availability only becomes definitive upon order confirmation. The website cannot be held responsible for the unavailability of a product in the delivery, provided that the customer was informed of this prior to delivery of their order.
5.2. The Site's products are handcrafted and are sometimes available in limited quantities. For your information, it is important to note that orders placed may be subject to stock shortages.
ARTICLE 6. DELIVERY OF PRODUCTS
6.1. Preparation and delivery of products.
6.1.1. Parcels are prepared and packaged by the Site in sealed, sturdy packaging appropriate to the contents and transport requirements. Any handling not included in the initial quote and any waiting time will be subject to additional charges.
6.1.2. The customer is responsible for providing the recipient's name and address details, which must be precise, accurate, and complete (including door code, floor, and telephone number). This is necessary to ensure delivery under normal conditions. The Site cannot be held liable for a delivery return due to an incorrect address or the inability to deliver to the address provided.
In the event of an error in the recipient's contact information or if the recipient is unavailable, the Site cannot be held responsible for the inability to deliver the order. The Site will contact the customer to arrange, at the customer's request, a new order, at the customer's expense, including shipping costs and the price of the product.
6.1.3. WARNING: Orders indicating a P.O. box address cannot be processed.
6.1.4. After order confirmation, the Site undertakes to process and ship the order to the agreed destination, according to the route, procedure, and carrier chosen by the customer. The Site insures the goods up to the delivery location, but it is the recipient's responsibility to check the package in the presence of the delivery person. Any anomaly during delivery must be noted on the carrier's receipt and the delivery slip. Failure to comply with this clause will preclude any refund claim from the chosen carrier.
6.1.5. For deliveries via CHRONOPOST, COLISSIMO, TNT, FEDEX, DHL, UPS, etc.: if the recipient or someone authorized to receive the products is not present at the time of delivery, the carrier will leave a delivery notice inviting the customer to contact the carrier as soon as possible. Under no circumstances can the Site be held liable for any deterioration of the products due to their late collection from the carrier.
6.1.6. For deliveries by COURIER: if delivery fails due to incomplete or incorrect information, or the recipient's absence, the package will be returned to the Site. A second delivery attempt, at the sender's request, can be scheduled for a fee. An appointment will be arranged with the recipient to organize this second delivery (a telephone number is required).
6.1.7. The Site cannot be held responsible if the product has not been delivered for the following reasons: force majeure as defined by the courts and natural disasters.
6.2. Delivery times
6.2.1. Delivery times depend on the destination country, destination city, and delivery method. By default, the Site offers the earliest available delivery date. The customer can choose a later date.
6.2.2. Delivery delays do not entitle customers to compensation. Delivery times cannot be guaranteed during holiday periods such as Christmas, Easter, Valentine's Day, Mother's Day, Father's Day, etc. During these periods, orders delivered late will not be eligible for a credit note.
6.2.3. Finally, if the product, under the responsibility of the carrier, has not been delivered, for any other reason related to customs, strikes or damage or any other cause of force majeure as defined by the courts, the sale may then be cancelled and the customer may obtain a refund of their price to the exclusion of any other compensation or damages.
6.2.4. The proposed delivery/collection date is guaranteed:
• Except in cases of force majeure,
• Except in the event of a transport strike,
• provided that the delivery address is precise, accurate and complete,
• provided that the person receiving the order is present at the time of delivery.
6.2.5 Delivery days depend on the chosen carrier and the season.
ARTICLE 7. TRANSFER OF OWNERSHIP – TRANSFER OF RISK
7.1. The transfer of ownership of the products to the customer only takes effect after full payment of the price by the latter.
7.2. The Site assumes the risk of loss and damage to the products until delivery to the recipient. The transfer of risk therefore occurs once the recipient has acknowledged receipt of the products.
ARTICLE 8. CLAIMS – DISPUTES
8.1. Claims or disputes will always be received with careful consideration, good faith always being presumed on the part of the person who takes the trouble to explain the dispute.
8.2. Upon receipt of the products, the customer must ensure that the delivery conforms to their order. Any damage must be noted with specific, dated, and signed reservations on the delivery slip.
8.3. Any claim must be made within 3 working days of receiving the order, to the Site's customer service department:
– Or by mail: CHAI27 – 133 rue de Chateauneuf – 16170 Rouillac – France
– Or by telephone from Monday to Friday, 9am to 5pm, at 0033 (0)5 45 61 77 65
8.4. This claim must be substantiated and accompanied by supporting documentation of the damage suffered (waybill, photo of the received package). After the Site has analyzed and accepted the claim, a goodwill gesture (reimbursement of shipping costs, reshipment of the product at Maison Carrousel's expense, etc.) will be offered to the customer.
ARTICLE 9. RETURNS
9.1. All product returns must be formally agreed upon between the Site and the customer and must be returned within 3 days of the agreement. After this period, no returns will be accepted.
9.2. Any return accepted by the Site, in the case of an apparent defect or non-conformity of the delivered products, which will be noted by the Site, will allow the customer to obtain a free replacement or the return of a credit note to their benefit, to the exclusion of any other compensation or damages.
ARTICLE 10. PERSONAL DATA
10.1 Data Controller
The Site, as data controller, implements the processing of personal data.
10.2 Processing of personal data
In accordance with the French Data Protection Act of 6 January 1978, and the provisions of European Regulation 2016/679 on the protection of personal data, you are hereby informed that the Site, as data controller, implements the processing of personal data with the following main purposes:
– the execution of these General Terms and Conditions; ;
– purchasing management; ;
– the management and tracking of your order; ;
– the administrative relationship of the contractual relationship,
– the management of commercial and promotional operations and advertising; ;
– customer protection.
The legal bases for this processing are the necessity for the performance of a contract, compliance with legal and regulatory obligations, and the legitimate interests pursued by the data controller.
10.3. Data used
Committed to protecting your privacy, the Site treats all your information with the utmost confidentiality. The personal data used is that requested during your purchases (name, surname, full address, telephone number, email address) to ensure quality processing and careful monitoring of your order. This data, entered online, is stored on a secure server and is immediately encrypted.
10.4. Data Recipients
The data is intended for the authorized services of the Site as well as its potential service providers and subcontractors and more generally for all third parties with whom the Site may have commercial or contractual relationships.
10.5. Shelf life
Your personal data is kept for varying periods depending on the purpose for which it was collected:
– personal data processed for the purposes of managing the contract: the entire duration of the contractual relationship, plus the applicable statutory limitation periods. The general limitation period in civil and commercial matters is five (5) years from the end of the contract; ;
– personal data processed for customer prospecting purposes: three (3) years from the end of the contract; ;
– personal data processed for accounting purposes: the current financial year, plus ten (10) years from the closing date; ;
– personal data processed for the purposes of managing data protection rights: the entire duration of the processing of the request, i.e. one (1) month except in exceptional circumstances of two (2) additional months, plus the applicable limitation periods; ;
When required by regulations, these periods may be longer. Furthermore, it is specified that if personal data is collected for multiple purposes, it will be retained until the longest retention or archiving period has expired.
Subject to prior agreement, the client authorizes the Site to cite them in its commercial documents in any form whatsoever as a business reference. Each party shall guarantee to the other the confidentiality of all information of any kind, written or oral, which it becomes aware of in connection with the order and shall refrain from disclosing it to any persons other than those authorized to know its content in connection with the performance of the ordered service.
10.6. Your rights
In accordance with applicable data protection legislation, you have the right to access, rectify, erase, object to, and restrict the processing of your personal data, as well as the right to data portability. To exercise these rights, you can contact us:
By email: contact@chai27.com
By mail: CHAI27 – 133 rue de Chateauneuf – 16170 Rouillac – France
By telephone: 0033 (0)5 45 61 77 65
You also have the right to define general and specific guidelines outlining how you wish these rights to be exercised after your death.
You have the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French supervisory authority in charge of compliance with obligations regarding personal data.
ARTICLE 11. PROHIBITIONS
The customer must under no circumstances resell the products which are intended for their personal use or that of the person receiving their order.
ARTICLE 12. JURISDICTION
In the event of a dispute, the court of the location of the website shall have sole jurisdiction. These General Terms and Conditions of Sale and the contractual relationship between the Parties are governed by French law.